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I was gifted two pairs of sandals that were a size too small. I had no receipt (it was a gift) and just wanted to exchange for the same sandals (they had the exact same ones) one size larger. They would not do this. The shoes I brought were never worn and in perfect condition. This was at the Curlew Rd and US l9 location. They are nuts. Why wouldn't they do this even though their policy states otherwise??