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Your return policy is FALSE!!! I just tried to exchange an item I bought 3 days ago at your Fair Lakes location and was refused by the short, fat woman manager. I didn't realize I already had the item, and was looking to get something else and spend more money. I had planned on returning for more as you prepared to shut down, but am now making it my mission to deter as many people as I can from spending ANY money at your stores. I've been a loyal customer for over 40 years, and had very fond memories of Toys R Us, but that one manager has single handedly turned that into a seething hatred of your name and brand. I'm now glad you're going out of business and hope that manager can't find a new job!!!!!!!!!!