Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

What's you refund policy for frames that haven't been receieved yet?<br /> <br /> I purchased one pair of new frames and lenses in the your Valley Stream NY on Sunday March 25 and was told they would ready a week from the next day, April 2.<br /> I've called multiple times only to be given new dates or told they would be in soon, and I would be called when ready.<br /> The last time I called was Monday April 9, and I haven't been called back yet.<br /> <br /> I had asked for a pair of clear lenses. I use the prescription for near distances, particularly for viewing laptop and iphone monitors.<br /> The frames I was wearing held together by scotch tape, and the right lense is badly scratched. <br /> My order was made for your 'blue tint' lenses which I'm told now take longer to receive.<br /> They're not what I asked for and I was told they would be ready on April 2.<br /> <br /> The frames I chose were $288, and after what I was told was a 40% lense discount the total bill was $567 which was charged against my credit card.<br /> <br /> I need the new frames and lenses, and if the frames aren't ready today I would like a refund so I can get them elsewhere.