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I made serveral on-line purchases on Dec 11, 2017, gifts to friends and relatives. I tracked the shipments. When one trackment said it was delivered to my sister and she did not call me to acknowledge she got it, I called her. She stated she did not recieve it. On Monday Dec. 18th I call customer service to start a claim and also order the same item again so she would get it by Christmas and paid for it a second time. Michelle in customer service said to expect my refund back into my Paypal account in 7-9 days. I waited two weeks and did not recieve a refund. I called again and again got Michelle in customer service who with all the holidays it was just 8 business days but would expedite the refund to my Paypal account. Again I waited a week and "no refund". I called today Jan 8th and was told I would not be getting a refund because they sent a gift card to my sister, who the gift was for. This is insane, I ordered and paid for the gift that got lost and I will not be getting a refund? They claim that is their policy.