Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. I walked over to the counter where a woman named Stacy was working. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take <br /> the merchandise out which was fine with me if she hadn't said it in such an angry hostile way. I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. I was just hoping to get through it without her making a scene where there wasn't one....(have seen this type before). <br /> So I pulled out my receipt and she began returning until she came to an item with all tickets attached except one and she said <br /> I am not about to look up the items on this long receipt. Come back tomorrow and the manager can do it. Then she proceeded to <br /> slap my items down and push them away so the next customer could be helped. I said what??? you don't want to look up the items one the receipt??? Isn't that your job? She then threw the items at me and knocked over a suitcase I was returning and said <br /> the customer is always unhappy when they don't get their way! <br /> Enough said. This woman will be fired and I will do whatever it takes to make this happen.