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I went to Old Navy on December 22 to return an item i bought November 3. It was a shirt, tags still on, never worn. I had my original receipt. Before i went to return the shirt, i looked up the return policy and was well aware of the "Holiday" return policy. According to the policy, i had till sometime in January to return the shirt to get refund (with original receipt) since it was purchased after November 1. The manager of the store was very rude. She would not give me a refund but instead i will be receiving a "check" in the mail that acts like store credit that can only be used in that store. And if that wasn't bad enough, i didn't even get the full price i paid on the original receipt i had in my possession. Instead i received the lowest selling price. I knew this was not the "holiday" return policy that was printed on my original receipt. Before i left the store i had corporate on the phone. Coporate customer service verified that I was indeed correct. I should have received the full amount I paid and a refund in the same manner I used to pay for the shirt. I received a case number from corporate. As soon as my "check" comes in the mail, i will be going back to the store to get my full refund in cash and will return the store credit check. Of course with this screw up, corporate will have to walk through the process with the store how to fix their error when I get there. Overall it was very frustrating because i knew i was correct and instead of the manager calling corporate to verify my concerns while I was there, she was too busy staying she was "correct" in her interpretation of the "holiday" return policy.