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LensCrafters is exhibiting a great absence of training of their corporate office customer service office, as well as Store 172 in Wichita, Kansas.<br /> The store insisted the exchange warranty is 30 days from date of purchase, even if as this store did, not give the ordered glasses to the customer for 28 days from two re-works required, they having the first new pair made from the OLD prescription rather than the new prescription. <br /> The corporate office customer service insisted the warranty is 30 days from date of customer picking up the glasses at the store. It seems from the exchange policy on this LensCrafters Corporate page they are all completely misinformed, with the exchange policy being 90 days, from date of purchase.<br /> Neither the store nor Corporate customer service was able to provide to me hard copy or an emailed copy of the exchange policy!!! I have requested a company representative to telephone me to explain why so much incompetency might exist and what they might be able to do to correct it in their training of store personnel. We shall see if they have an interest in such matters.