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I came to this site to check out the published return policy,and found several complaints about the subject about which I was concerned. When I went into a store earlier today to return some stocking stuffers I had changed my mind on using. I presented the unopened items with my receipt and the credit card I used for the purchase I was asked to present my ID. I thought the cashier was asking to match against my credit card, but she began entering my information into her computer without asking. When I asked her to stop she said it was store policy for returns. I said I did not authorize that, and asked her to stop. She then said she would not be able to perform the return. I eventually complained enough to a manager that she waived the entry and approved the return. Unbelieveably, just before my transanction another customer walked up to the counter stating that she had forgotten her receipt when she was in the store the other day. For which the lady behind the counter reached into a drawer and gave her the receipt WITHOUT ASKING FOR ANY IDENTIFICATION OR EVEN WRITING DOWN HER NAME! So, the reason I was given that collecting my information was for loss prevention reasons seems absurd after that.<br /> <br /> The Retail Equation seems like a scam to me, and Toys R Us has fallen for it at the risk of alienating once loyal customers. TRE's website says that only about 1% of returns are fraudulent. I hope Toy R Us's investment in TRE and the loss of customer's who prefer to control their personal information is worth that 1%. I have always preferred using a real store to online, but I am starting to rethink that.