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All these crazy comments have me seriously questioning if people understand that stores have policies in place for a reason. If someone gives you a gift and doesn't give you a gift reciept, its probably because they got the item on sale. Christmas time, fragrances frequently go on sale for half their cost or come with lots if free gifts- free lotion, a lip item, and free tote are current promotions. So if someone gives you the fragrance but keeps all the gifts, then VS loses money. Its that simple. And no you can't keep the gifts with purchase if you return your stuff. Again, VS loses money. The return policy is posted in the store and on the back of your receipt, don't shop there if you don't like it. Online returns are totally different btw, you can return online orders back to the store as a courtesy. If you don't bring the invoice, it can be difficult to find your order. Please bring the invoice, bring the credit or debit card used to buy your merchandise and it can be looked up. Please allow me to address you parents getting upset because your child can't make a return without identification. Again, its the return policy. VS and Pink does limit how many returns one can make and its to protect their business interests. I personally think its pretty disgusting when people return their used panties. Can any of you imagine how nasty it would be if someone pulled their used panties out of a bag stating they just don't work, now give me my money back? No business will give you the full retail price back in cash or a gift card without a receipt and I just don't understand why people commenting here feel they are entitled to be the exception. VS runs so many promotions that its doubtful full priced was paid in the first place. The company used to let people keep gifts with purchase but recently, they decided they would no longer allow customers to do so. Now, if you return the merchandise, you will be charged the rsp (retail suggested price) if you chose to keep the gift. Returns are dreaded at VS and Pink for a reason. Segments are run in two hour increments. The company sets a dollar amount that stores must meet in those segments. Example: 10am- noon segment, store must make 2000$. If the sellers make that on the sales floor and a customer returns 200$ worth of merchandise, its deducted from that goal. It doesn't matter if you didn't buy it from that location either. If you buy it while on vacation in another state and return it to your home store, they are penalized for it. Returns can be very harmful. If stores can't make what the company expects them too, hours are cut. Of course this is not the customers problem, but like the return policy, its company policy. Customer's mistreating and making a scene is uncalled for. They don't dictate policies, they simply enforce them or face losing their jobs. On a very positive note, some of you may have noticed that you are no longer required to give ID when returning when you have your receipt. The system has been upgraded to automatically track and credit your card back when you present ID. The exception is when you don't have your receipt, an ID will then be required to proceed. That's because your drivers license number/ identification number must be entered into the system. Returns are still tracked and you can still be denied the return if you have a pattern of returning too much. Again, its in the policy. I am a manager for VS and while I don't always agree with their policies, they pay me to enforce them. When a person under the age of 16 tries to return without required ID, we hate it as much as the parents do denying the return. If we could override this, trust me, we would. VS is good to their customers, sending out multiple money saving coupons, large rewards for card holders, and coupons for free items, often without requiring purchase. They give very nice free gifts with purchase. I have seen people bring back panties that they paid zero dollars for expecting a full credit. People often try to return EVERYTHING they have bought but think they should get to keep the free gifts. This truly drives the costs up for everyone. People are also very greedy. When they have a free gift with purchase, so many people feel like they should get 2 gifts if they spend more than required. Stores are given a limited amount of those totes and other gifts. Its sad when people literally argue with employees because they feel entitled to more. Its intended one per customer so all the customers can get a little something extra for the money they spend. I hate having to tell my customers that we no longer have the free advertised free gift. Often time, they are shopping because of it. So the next time you are shopping, don't be greedy and try to walk out with multiple free gifts. You are taking away from someone else. All this being said, we seriously appreciate our customers, without you, we wouldn't be employed. Its all about mutual respect. When we deny you something, its not personal but instead us following the rules. Instead of yelling at us because we need your ID or because you can't get the free gift, call the corporate number.