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I've never had a problem returning anything to Hobby Lobby but because they have alternating 50% off sales each week and the 40% mobile coupon you HAVE To KEEP your RECEIPT. I ALWAYS put mine on the fridge until I'm sure I don't need to return. They have to be strict on the 50% return without receipt because wayyy too many people would try to get over. But yes, I do agree there have been a couple locations where they seem untrusting of my need to return.