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I ordered some jeans online on 9/11/17 and tried to Return 11/1/17 in store. The cashier told me that because my purchase was over 45 days that I would need to contact customer service directly because if I tried to print a shipping label online that it wouldn't accept the return. I contacted customer service by phone and they gave me no issues in my return. They emailed me the shipping label. She did state that it was a one time concession but now that I am aware of the short return time, I am okay with this policy.