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All I am seeing here on these posts are dumb people, talking nonsense about Old Navy. READ THE POLICY!!!! Maybe then your feelings won't get hurt when you decide to cause a scene at a store and hold up the line. The receipt says 45 DAYS TO RETURN. Online and In store are two different markets. IN STORE AND ONLINE EXCHANGES ARE NOT ALLOWED. If people would just take the time and read the receipts, none of you would have a problem. When there is no receipt, you get IN STORE SALE PRICE because there is ZERO proof you paid in cash or card. Old Navy does not hand out free money. KEEP YOUR RECIEPTS THEN. Mail Certificates are given out when you don't have your receipts and it will always be like that. Once again, READ THE POLICY !!!! People are truly dumb and believe that Sales Associates need to bend rules to their likes. Does not work like that. Once you purchase an item at a store, you are agreeing to their policy. Educate yourself before causing a scene!!!!