Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I purchased two books at barns and Noble yesterday in Pensacola Florida for my spouse. Turns out she had already ordered them even though I tried to surprise her. I did not have the receipt but they were able to see the transaction receipt by looking up my debit card number in there computer. It would only give me store credit option. I asked the manager why since she could see the receipt and the card it was purchased with and it had been less than 24 hours? She said she didn't know and there was nothing she could do. So much for opening a new membership with this company and wish I could get my money back. Would appreciate a call or email from this company. Terrible service , and poor manager attitude too. She even told the cashier taking care of me she should have called someone else to help her with this.