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This is without question the most convoluted return process I have encountered. I have purchased items from Patagonia, Lands End, L.L. Bean and others, and have never been required to contact the company for a return address. What about including a return label with the purchased items simply for the convenience of the customer? Now that's a novel thought!<br /> <br /> The first customer service representative I was connected with said, &quot;Hello,&quot; I then responded in kind and she then hung the phone up. Professionalism and courtesy at the Columbia Sportswear return department is obviously is not a pre-requisite for employment.<br /> <br /> This will be my very last purchase from Columbia Sportswear!