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I just tried to return a pair of shoes that were worn once. I bought them 3 days ago & had the receipt. I was returning them because the material was defective & there is no way I could have known that without wearing them. The manager was firm in refusing to give me a refund or store credit because they were worn. But sometimes you have to use an item before you realize it is defective. I was an excellent TJ Maxx customer who rarely returned anything. I won't ever shop there again. I'll go to Target or Amazon. Retailers around the country are closing & TJ Maxx is not immune to this trend. Returns, etc should be handled on an individual basis & the manager should use their own discretion. But again, I'll never shop there again.