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Ridiculous! I bought my son a pair of jeans from Old Navy. They fit so I kept the tags on them and hung them in the closet. Being the 8 year old that he is, a month later when I needed them they were already too small. I took them back to the store and wanted the next size up. They didn't have them so I decided to get him a jacket instead. I didn't have my receipt so taking the sale price was fine, since I just wanted to put it towards the price of the jacket which was more expensive. The cashier told me she could only mail me a check since I had paid cash. Why can't you put it on a gift card and apply that to the jacket?!? I worked retail for 11 years and we would have never mailed a customer a check. Now I'm waiting who knows how long to get a check over something that could have so easily been taken care of. As a frequent shopper at Old Navy, I'm pretty sure I'll be finding a new store.