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We purchased glasses for my granddaughter 2016. So impressed with service,quality of employees we had been customers of Sterling and of course not having to wait 2 weeks for glasses,and courteous employees. This year everything aS good except the employees the girl was rude,talked down to us an apparently hated children. Needed to adjust frames had to wait over 30 minutes while people who just walked in we attended to. Now we need to return they just aren't right,we are within 30 days,but confused cause your website says 90 days return but elsewhere says 30 days. Also again dealt with a rude employee called to check and asked why it was different in 2 places she just yelled in the phone 30 days is a very demeaning manner. This was Deptford mall store. Since your service is so good maybe someone's needs to train I. Customer service and hire people who like their job instead of this insulting young lady. We are pretty sure the last call was the same young lady.