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I had 2 seperate returns that we didnt have receipts for, however, we shop these stores ALL THE TIME, and several employees recognized and acknowledged us as we shop. We returned the items to the purchase location, and on both returns, we were given an exchange gift card. When I tried to use the first one, it stated funds depleted. Per card balance funds were never loaded. Its been almost almost 30 days, been treated like a thief, embrassed by the employees in front of other customers. Now just to make a point, i did the 2nd return and given an exchange gift card. Later the same day as i tried to use it, and of course "funds depleted"! They have no intention of correcting this either! This is theft, this is fraud, its extremely poor customer service. And if Levi in corporate office insinuates im a thief ONE MORE TIME, I WILL SUE THIS COMPANY! I have filed a complaint with MO Atty General. They commit fraud daily and steal from their customers. I have $265 in useless cards, outta pocket $265 for original purchase. Hobby Lobby received their merchandise back and plus kept the money from purchase! Im contacting an! attorney