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My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. So is Amazon, but they can cancel orders and issue refunds. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. If you want your refunds, go through your credit card companies or banks. That's literally the only way you can get your money back from these thieves. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks.