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Wow...JCPenney has lost my business....not due to local employees and store, but due to corporate policy. I order most of our stuff online because our store is a small strip mall store. Styles, colors, and sizes are limited. I normally order a couple of different sizes in a style in different colors and return the sizes that don't fit. ALWAYS WITH A RECEIPT AND TAGS ATTACHED! So today, I went to return something to the store (with a receipt, brand new with tags) and I was denied! Apparently, I am abusing the return policy by making too many returns (they need to look at how much I spend and keeping and the returns are MINIMAL compared to that)! I can only think of one time in the past year where I did not have my receipt and actually just did an exchange for a different size. So now I have been banned for 180 days by a third party company called The Return Equation! I called them first...talked to someone with very broken English and they said I could file a dispute for each receipt which can take up to 60 days. I called the JCP credit card company, they only manage it, so I called JCP Corporate who was VERY RUDE to me and made me feel like a criminal and who said I needed to call TRE (The Return Equation company who was hired by JCP). I can understand if I was abusing the system by repeatedly making returns without a receipt but every return I make is with a receipt and with all tags on them, unworn! UGHH...I have been a very loyal customer for over 15 years and buy the majority of our clothes and household items from them. I would love to know if there has been a formal Facebook page created or class action lawsuit.