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I was treated like a criminal when I returned an online purchase which I picked up at the store. It was not a third party vendor. I printed the online retun receipt and the packing slip was on the box. I follwed the instructions. The expensive evaporative fan had stopped working after three weeks- defective. I will never buy online from Walmart again. I'll use my Amazon Prime account or Costco. Both have free shipping like Walmart. I liked the idea of store pick up fo safety. I didn't want the item sitting in front of my house while I was at work. Walmart has liost me as a customer.