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Online returns at the stores have not been a problem. I'm 67 so I have purchased at least a limited number of times from VS...an exquisite set I bought partial pieces for and went back several times and never saw offered again...years passed...sets of lined bras I felt like Dolly in and panties with lace bands that didn't stay up...still in the drawer...one set worn once...of the others, the red worn a few Valentines days.... This spring collection ... I received an ad ... was SO exciting I cashed in a $5,000 401K to keep my credit card down. The colors have names like Cozumel Teal, Lacquer Pink. (Cozumel is in Mexico. The water is that color. The Lacquer Pink reminds me of a dated pink color of 40s, 50s pink plastics etc. The colors themselves are as special as the names given to them.) So I bought a lot. Inexperienced (at Express I take a medium. In the VS laced-up bralette it took an XL to get it over my shoulders....it doesn't lace up...you slip it on) there were returns. There were no problems with online returns instore except for the occasional associate (Nashaminy Mall). When I had my collection just about finished I saw patterns, pieces that didn't work. Yesterday I attempted to return five lace-waist panties (I accidentally bought in my excitement I guess) Bought after March 1...not 90 days... tags still on. Did I know I could make seven returns and no more than $250 total? Well, not when I returned a mini bustier I planned to wear with an extender that showed up online in my size or four returns of $11.66 each. I had tossed my early receipts so I asked they do a lookup using my credit card. I KNOW it was used for every purchase. She found two panties of the fuve on my card. Then she said she'd put the others in as "no receipt." She quoted the prices to be refunded. They were the prices I paid, not lower. After which the system printef two refusals and I was handed back the panties. I spent over $8,000 since March 1...$1,000 or up to $2,000 of that in the store. It helps to be looking at this fabulous collection. Maybe that's why I can see the humor in it. Not be able to return five $11.66 panties? Not really a problem. Buy instore? Not likely.