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To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. However the experience was terrible. They refused to return my item due to the descriptions on receipt and tag not matching. The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. How can a cashier and manager tell me what I purchased. I did not purchase a floral pattern dress. My tag said rose fascia which is a color. The staff really needs more training and proper knowledge on customer service. I will never shop Ross or a dd discount again . They are sisterhood and have terrible service. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. It's my money and I have the right to return which ever item I am not pleased with. If it is such a big conflict why does Ross not correct the tags before selling their products.