Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the &quot;store manager&quot; to give her a store credit. He said more than once - &quot;What is required is a State or Federal ID and your ID is local&quot;. He added that he would accept the ID of her son who was with her. Frustrated, she walked away and I asked her - Do you have the receipt? She answered, &quot;yes&quot;, I have the receipt and tags are on the dress. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. She expressed a desire to simply get a credit to buy another dress that would fit. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. I shared the information with the woman who went back to the manager who gave her the credit. <br /> During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. I sincerely hope not!