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Received an RC car as gift. Does not work. Took back to store. Need a receipt. The gifted provided credit card statement with exact amount. 10 days since purchase. Won't do anything. Suggested I get in car and drive to other stores to see if those managers would refund me. Aside from being illegal, it's amazingly rude. Used to love this store - but there is a reason for bankruptcy, and the Los Gatos Radio Shack is your shining example.