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First, I have never really had to return anything, and if I did, had a receipt and had no problem at all. EXCEPT yesterday. My Simplicity pattern was missing pieces, but there were duplicates of others, hey, it happens not a big deal. *actually I have never had it happen before* I did not have my receipt, because I was going to use and keep the pattern when I bought it. I sew about 500 costumes a season, and had picked it up when ordering fabric and etc. Took it back hoping to just exchange for the exact same pattern. They were on sale that day I think, so they were LIKE A DOLLAR!!!!!!!!! before I knew it there were 2 additional managers at the register questioning my sewing abilities. I took the pattern out and showed how there were duplicates and missing pieces. (imagine all of the thin paper patterns being thrown around at this point) The cashier explained there were 2 exact pattern pieces because you need to cut more than one...REALLY???? (never sewed a pattern obviously) so they got another pattern, and then stared ringing it through the computer and wanted my ID... had to run to the car. By this time I am getting a little stressed. My sewing knowledge has been insulted and basically called a liar, and a little taken back at the fact there are 3 employees, including the store manager looking at me like Im a thief. She then asked for my phone number and I said no. boy did things not go well for me. If eyes could burn through a soul, mine would be on fire. I then get a lecture about the computer system. SO I made up a phone number and got the heck out of there. MORAL OF THE STORY... I could have just gone back, bought my stupid pattern for a freaking dollar, returned the defected one and got my dollar back. I don't need you, I'll go to JO ANNS.