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I just tried to return an unopened Waterpik to the CVS I bought it from and because I did not have the receipt was denied any kind of refund including a store credit. It states that manager approval but I did not even have enough to you to talk to a manager. In fact, the cashier told me that there were no refunds without a receipt no exceptions. I bought this for my husband who just went through tongue cancer treatment thinking that it would be easier on his gums and his tongue and his teeth but was told actually by the oncologist that was not the best choice. I've been shopping at CVS for a long time and have had a care card for a long time and found it very disheartening that they would not even give me a store credit for an unopened item.