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I don't understand why some of you are complaining. The customer with the PS4 issue, you are stating that you were aware of the 15 day time frame and that it's been a month and has not worked from the time you got it....why did you wait a month to return something that was supposedly broken from day one. Especially a high price item. You would think you would want that resolved quickly. Therefore, your post leads me to believe it was broken after the 15 days and no you shouldn't be ENTITLED to a refund. They have rules in place for a reason. People need to stop expecting rules and guidelines be broken just because you said so. I watched a lady try to return a video game that was openef without a receipt, the game was not even sold at Walmart and she swore up and down she bought it here. She was full of crap and she knew it. People like her are some of the reasons prices go up. It's called theft or I would even call it theft by deception. When you buy stuff, especially high priced items, check the policy first then keep an envelope in your glove box with all store receipts and you'll be good to go