Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I work for Victoria's Secret. Regarding our return policy, yes, we do require ID. Even if you have a receipt. The receipt only exists so that you get back the amount you paid with, and so that you don't have to get merchandise credit back.<br /> Our store runs through a system called The Retail Equation. If you have returned an item using your ID before, you can actually go onto their website and look at your returns there.<br /> The machine just validates your identification to protect us from return fraud and return abuse. Anybody can pick up an item in our store and try to return it otherwise: before this system, we were loosing millions of dollars per year due to return fraud and abuse.<br /> No store anticipates you returning an item after buying it. We don't need to ID you when you are making a purchase: business requires profit to function.<br /> I don't think many of you understand that when we have to give you back money, then yes, you do owe us information and reasoning. Not only does it protect us but it also allows us to better ourselves for our consumers.<br /> You usually will not be asked for ID if you originally paid with an Angel/PinkAngel Card or if you are returning an online order, as with either way your information is already in the system and we would not need it.<br /> <br /> As for parents getting angry about their 12 year old girl being asked for ID: I don't know a single good parent who allows a young child with no ID go into stores alone. Prodding us with questions like &quot;why didn't you ask for ID when she was making a purchase?&quot; is also absolutely absurd. <br /> Please go onto the Retail Equations website to read their policies.<br /> It's absolutely infuriating when parents can't wrap their heads around why return policies exist.