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I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). I paid $21.99 ($24.10 with tax) in cash. Due to reading unfavorable online reviews on Amazon, I decided to return it. It was in new, mint, as-sold-as condition with the receipt. I was not denied the return. <br /> <br /> I was asked to give my driver's license to be entered into the computer. Again, the return wasn't denied. I asked the cashier and she said &quot;the machine wanted it.&quot; The back of the receipt doesn't disclose this return process either, neither does their website. The cashier didn't know, or wouldn't tell me the reason for entering my private information. If I would have been told of this policy prior to starting the return, I would have kept the item and listed in on eBay, or eventually used it. <br /> <br /> I am not a criminal, or terrorist that buys things, changes tags out, switches items, or whatever this is being done for. I don't think this is legal especially when a customer has the receipt and it's returned within 30 days (under 24 hours in my case). Plus, it's an item that would be put back on the shelf and resold. <br /> <br /> This is a very questionable practice that unlawfully collects private information on customers. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. I don't routinely return items either. Instead, I shop enough and keep 95% or more of the things I buy. <br /> <br /> I emailed Ross for an explanation, an email, and/or written disclosure on my &quot;return activity report.&quot; I will be complaining to the Federal Trade Commission next if I don't get my ridiculous &quot;return activity report&quot;.<br /> <br /> I have contacted The Retail Equation and they said they don't work for Ross. I am waiting for Ross to return my email about what company does collect this info. <br /> <br /> This has been a lesson learned to not shop at stores that are not trustworthy. <br /> <br /> For your information, and again:<br /> The Retail Equation isn't the company collecting return activity on customers at the Ross store at 98133, Seattle, WA. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious &quot;return verification&quot; tracking info.