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I was just in Marshalls today, Marshalls-Mira Mesa San Diego. I got 4 items, all toys, inside the box never been open nor ripped. I told the cashier her name is Belinda, if I can return them. Her response in a rude way, "I have to call someone from the toys department so we can look and see if we have the same exact item on the floor if not we will not accept it. I was like what??? on my head, I was just gone for 4 years since i got stationed out of state and overseas. Is this the new store policies now here in California???So this person from the toys department came back and said they dont have the same items and that they will not accept my returns. So I repeated wht she said saying "so you're telling me you wont even try to scan it and see if Its in your system because you did not see the same exact item in this store? She said Yes. I asked again, is this your store policy? I never heard this before and she said "Yes, this is our store policy." I asked her again, "so youre telling me if i go to a different store and found this items on the slhelves and thats the only way i can return them, she said Yes again. This is ridiculous, I understand a lot of people are trying to get advantage of the system but this cashier was rude, did not show me the store policy on fine print or any sort. I would rather make my feedback right there and then but when i asked if they have a store satisfaction or feedback box they said they dont have it. By the way all the toys Im trying to return was a present to my son last Christmas.