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bought landline phone say 10 days ago, was so light was hard to answer without the base and all coming with it, went to return it, wanted me to exchange it,no thanks do not need anything. then the clerk said they can not resell them, had to talk to manager, picked up the phone(do not think was a person on the line) started saying how dirty it was?! Real Dirty, I used the damn thing maybe 10 times... I will never step foot into another store in my life. You do not have a return policy, This was in Rancho San Diego, looks like they be going under, bye bye