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My husband purchased an ink cartridge from Walmart one night. He opened it and placed into the printer and it didnt work. I made the second trip to walmart that same night hoping to exchange the defective ink cartridge for a working one. I entered the store and spoke to the lady at the refund counter. This employee stated that a refund or exchange is denied because I opened the ink cartridge. It was 1030pm and I bought another ink and took it home,tried it on the printer and this second ink worked. I went back tonight and spoke with the waart employee about my situation and she still denied my refund. I just read the polocy on this page that stated a customer is entitled to a refund for defective ink that is unopened. How is the going to know its defective unless the ink is placed imto the printer. I would like my money back thank you.