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I have been a Ross customer for close to 15 years. I visit A Ross store every week. I have spent thousands of dollars at various Ross stores. This past visit I encountered a rude and non professional employee. I had. Bought a jewelry item and was trying to return it. This particular employee was accusing me of switching the tag. I was appalled!!! She didn't care that there was ta long line of customers waiting to pay. The receipts states a different description than the actually jewelry item. So i was trying to explain to her that this is how I bought the item and it is not my fault that you guys don't tag the items the right way. As I was trying to speak she would not even have the courtesy to hear me out! She just kept interrupting me and would say it doesn't matter!!! After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. I had this kind of incident happen to me two other times at another Ross location. Not with jewelry item but clothing items. I didn't think too much of it but, this las visit I thought I needed to complain . Than you for listening.