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When u purchase these items you need to be notified if the 15 day return policy not after the fact. Purchased router/modem that I found out I didn't need as I recently changed ISP. Paid over $100 for it too. When I tried to return they said sorry 15 day return policy ( it was day 20 that I tried to return it). I asked when and where was I notified. They said they have signs hanging overhead in the store of the policy.