Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I have been shopping at TJMaxx for several decades and have had no complaints about my in-store experience. Recently, I have placed a TJMaxx online order for the first time. The items did not fit. I went to my local TJMaxx to return the items. I was shocked at what happened. The sales person and the manager told me that the items could not be returned at the store because I did not bring the plastic bags in which the items were wrapped. I did bring the receipt with me. All the tags were on the items intact. Apparently, they could not identify the items based on the tags and needed the plastic bags(?!!!). However ridiculous that is, I would gladly play by the rules if they were explained on the website. On the contrary, no such information was provided either at the time of placing the order or when I was reading the return policy. When I mentioned this to the store manager, she snapped at me and said that this information was on the web site. I was not able to find this information online when I came home. In addition, TJMaxx online customer service works only Mondays through Fridays. Not only have I wasted my time, I am also now faced with paying $10.00 in return shipping fees. I have sent the customer service an inquiry and a request to waiver the shipping costs. I have not received an answer yet. BOTTOM LINE: TJMaxx practices a shameful, unfriendly, and deceitful customer service! I doubt I will ever shop there online.