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So I have always enjoyed shopping at Express for over 30 yrs when I got a job working for Express when I was 19 years old. Recently I had a cami I needed to exchange for an xs. I had not had to return or exchange anything in awhile so I had no clue their policy changed. The associate said nothing to me about this new policy if I didn't have the receipt. It was a 16.90 cami I just needed a smaller size. I was buying other items so she never did a courtesy check or said anything about this exchange. They did not have the cami and I was buying other items so she took it the price of the cami off one of the items I was purchasing. Still had no clue what she was doing but let it go because it was the end of evening and just wanted to be done and it seemed okay because she was doing an exchange on one item. Of course, now I end up with an issue with that item and I did not car for the way it fit so I went to RETURN IT. I HAVE THE RECEIPT AND I PAID $54.00 in cash for this sweater. To get my money back...the same way I paid.. which was cash, I just needed my receIpt. NO THAT IS NOT THE WAY THIS POLICY WORKS. I DONT GET MY CASH OF 54.00 back and in fact I had to purchase yet another item in order to exchange this one so on top of the $54.00 I won't get back if for some reason I had to return this item, I am also out another $23.48 for this exchange. I understand I am not paying any extra for an item but it is the principle. I can't receive a gift from someone and return it without having them do a search on them. But yet they can not give me back my cash of $54.00 and a mdse credited of 16.90. They have no right to keep my money if I have the receipt. AND THIS IS WHAT EVERYONE NEEDS TO PAY CLOSE ATTENTION TO BECAUSE I AM SO ANGRY. I WAS LOOKING THROUGH MY RECEIPTS OVER THE LAST MONTH AND I REALIZED I WAS OVER CHARGED 3 DIFFERENT TIMES IN LESS THAN A MONTH. EACH WAS A $10 increase on one item on my receipts. So not only are they keeping my money for an exchange they ARE OVER CHARGING ME FOR THEIR ITEMS....BUT NOT JUST ME BUT ALL OF US HAVE THAT CHANCE OF BEING OVERCHARGED. I WENT BACK OVER THEIR POLICY SO I COULD TRY AND UNDERSTAND EXACTLY WHAT THEY ARE DOING WITH THESE EXCHANGES AND WHEN I DID THEY ACTUALLY HAVE STATED THAT WE SHOULD LOOK IVER OUR RECEIPTS SO THAT WE ARE NOT OVERCHARGED BECAUSE IT WOULD BE SO WRONG IF WE WERE. REALLY. I WENT OVER ALOT OF OTHER POLICIES IN THE PAST 12 hrs and I saw no other business posting that kind of statement. I have never heard of something like this from a retail store. It seems to me they should be able to fix this problem but since the aren't getting much feedback or backlash they have chosen to just let it go while they collect our money that does not belong to them. I am sure there is something that can be done. I just can not understand why this company can't fix this and this is why I am so very angry about what they have now done with this exchange/return policy..I feel like I am being scammed by them!!!