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I ordered Halloween costumes online on Oct 18th for my two kids. I paid 54 total for both of the costumes. Well my kids did not want them. Called toys r us, asked for my order to be cancelled. I was told I could not cancel the order because the items were already shipped. Ok that is fine, I understand why they would not be able to cancel the order if the items were already being shipped out. I would just return the items once they have arrived. Lets fast forward to the day of Halloween, that is when my items arrived. I am a online shopper. I do not do a lot on in store shopping unless I am buying food. I have never had this kind of experience before with products not shipping in a proper time frame. I contacted toys r us by email letting them know and they basically tried to sway the conversation in a different direction. That was the first time I ever ordered online from them, and that will be my last time. There are a lot of other businesses who offer great prices with better customer service, and a lot faster shipping. I also want to add it would not have been such a big deal if these two items were not needed for something at a particular time. Yes I was considering returning them, but if those were the two costumes that they were going to wear that day I would have been very upset.