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I was extremely disappointed with Toys R Us today when I attempted to exchange an item. My son received two of the same superhero toys for his birthday and in the chaos of a 3 year old opening gifts with his 5 year old brother, I couldn't locate a gift receipt to go with either toy. I went to my local TRU to do an even exchange, another toy in the exact same line, just a different character, exact same pricing. Customer service looked up the toy and said it was worthless because it had been part of some BOGO deal within the past 90 days. I left the store with a crying 3 year old because he didn't get the replacement toy I had promised him. I drove him across the street to Target, they agreed to a return without a receipt with no hassle and I let him pick out a new toy. Target will be getting my business this holiday season.