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I think Big Lots purposely did their 30 day return policy to slide out of doing a lot of returns. In July I purchased a serta twin bed set for my disabled daughter. Her current bed was almost 20 years old and starting to look worn. So we bought this brand new bed with her birthday money. She was so excited until now, just 3 months later, the side is sagging and almost slants downward from the center. When I thought I'd flip the mattress I was shocked to see the springs poking through the backside!! This mattress is 3 months old!! Big Lots refuses to take it back because it's more than 30 days and can't be returned in original condition! What?? If it was in original shape I wouldn't have to return it! Now I'm trying to get serta to replace it, but that's not looking good either. I will never shop at Big Lots again and am warning others of them too.