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wi)l never shop at big lot again I worked at sears roebuck for 30 years and the customer was always left happy and <br /> I know time has changed and my little forty eight dollars for a 60/day old non working carpet cleaner sham poo don't mean nothing to you but will never set foot in your store again on your 30 day return policy. if I had esp perception would have foreseen to bring it back knowing it would break 60 day ...after one by one your customers are going to leave big lots don't know what number I am but gone adios