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The worst most convoluted return process ever, designed to give up and just keep the product.<br /> <br /> HP Canada is NOT able to create a UPS shipping label and process a return. Here's their process:<br /> <br /> Call number, ASK for a NOR # then many hours later, an email appears with MANUAL instructions to call UPS<br /> <br /> ask for a blank Waybill, schedule a pickup and then write (by hand) on a blank white piece of paper, the return details and attach it to the box in addition to manually filling out a Waybill.<br /> <br /> <br /> <br /> Hello HP, it's 2016 !! Not 1988. <br /> <br /> I ignored the archaic method prone to errors and just created a shipment online using UPS's website with my account and generated a barcode label, billing to their account (as provided).<br /> <br /> I will drop-off at a UPS location and hope HP minions have a barcode reader ready when it arrives.<br /> <br /> I imagine I'll be waiting weeks if not months for a snail mail cheque with my money back.<br /> <br /> NEVER EVER USE THIS LAME COMPANY.