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I just recently bought a Kenneth Cole Reaction tote from TJMAXX and not even a month aftr I'd had the bag, the straps began to tear up. I go into my local TJMAXX without a receipt to return it because I paid for it with card, thinking they could look up the purchase from that. I was told there was nothing they could do without a receipt. I think that is very stupid, considering I work in a retail store myself where returns are made without receipt multiple times a day, just by having the purchase looked up.