Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

DONT TRUST HP warranty support!!! I paid for the upgraded 3 year warranty with accidental damage protection. I had a broken hinge (a well know issue of the HP envy) & non functioning keys. It was supposed to be fixed & returned in 5-7 days. 2 days after they recived my laptop for repair the support repair case was put on hold. I attempted to call & find out why it was on hold & if it would ship on time. I was assured that if it would be delayed I would be sent an email update. Well, long story short, the delivery date has come & gone & I have called them every day since, trying to get any info at all as to when I might get it back or what is even going on with it. I have had reps send in multiple requests for updated information that has been completely ignored by the repair department. Its been weeks now. My case has been esclated to a manager who also put a request to the repair department for an update that has been completely ignored. I have requested that my laptop be returned to me fixed or not as I need it for work & I'm losing business every day & it's destroying the reputation of my online business I spent over 15 years building. Unfortunately they are unable to return a laptop they can not locate or get any infomation. So now they have my laptop with all my information that could easily be accessed by anyone. I am now in the process of attempting to file a small claims case against HP in an attempt to just get my laptop back from them.