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If you have a problem with CVS, DO NOT ACCEPT the decision of some clerk-jerk or dumb manager! The company is very customer oriented if you get past the local jerks. If they give you a problem tell them you're going to report them at 1-800-shop-CVS. Complaints about employees are taken very seriously. If the employee was rude, tell them. People at the Rhode Island headquarters are very responsible and professional. Don't hesitate to call 1-800-shop-CVS!<br /> <br /> Their Policy is that if you have a receipt, you can return almost anything within 60 days, except prescriptions and some home health items. Here's a trick: if you have a defective item over 60 days, and it has not changed, buy a new one and return the bad one with the recent receipt. You may be stuck with the item, but at least it will be a working one.<br /> <br /> Some of the stories here reported are by people who should've stood up for themselves. CVS is in business to serve its customers. It is well known that they treat their customers much better than their employees. Sometimes employees are treated poorly and they take it out on customers. Your job as a customer is not to accept inferior or poor service!<br /> <br /> If a manager is unjust to you, ask for the name and phone number of the district manager. Write down the name of any employee Who treats you poorly.