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A couple of days ago I tried to return a charger to CVS because it didn't work. I had the receipt and the credit card that was used for the purchase. I was trying to do a favor for my boyfriend's mother who is in the hospital and tried to explain to the cashier that she couldn't return it herself. As a CVS employee, I know the policy is you can return items with a receipt to any CVS location. She gave me attitude because it was purchased at a different CVS. She then tried to I.D. me when I had already told her from the start the situation and why my boyfriend's mother could not make the return herself, and that my last name will not match her credit card. The policy is that you are only supposed to I.D. the person if they do not have the receipt (why would someone with a stolen credit card try to return something anyways). Either way, she called her manager and rudely said "yea she's getting angry" when I was not, and hung up the phone and said, "absolutely not", as if I was doing something wrong. I asked to speak with the manager and she goes "no, why do you need to speak to the manager the answer is no." She was so rude to me that I started to tear up and when I tried to explain to the manager the situation, she said no the person in the hospital has to make the return. I then asked if my boyfriend could make the return since they have the same last name which she replies, "no because they don't have the same first name." I have never been treated so poorly by both an employee and manager and they clearly don't know the policy. I went to a different CVS later that day to try my luck since I know you are not supposed to be rejected when you have the receipt. I had no problem and no questions were asked. I just can't believe how rude this manager and employee was and I will never go back to that CVS. They literally treated me like I was trying to pull something over on them. I was just trying to do someone a favor and I am so embarrassed that they made me cry.