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i sent you a letter about being charged for first bags on my trip to cancun from jfk. i also noted a verble fight with the steward on our return flight. i received a letter from jennifer Tecor Customer Relations stating i would receive a refund for $125.00 for three people from jfk and two back from cancun. the letter also said we would get2500 Bonus miles put back into our account. this letter is dated june 24 2016. Advantage as of now nothing has happened