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Policy seems to utterly vary by store and location. I hear other bad experiences posted here yet have not had any bad ones - i've always been treated with respect and without complaint, but then I do alot of business there. If the only thing youve bought is one set of $20 pads and you race a car every weekend and are on your sixth set, sure a place is going to look for ways to get rid of you. If youve been buying parts for years and you just got a bad run of ignition modules so it's your third return they still want to keep you because of the overall average. Try not to jerk them around and they wont jerk you around. Be friendly with the guys there so they like you and they'll do favors. <br /> <br /> Then again some locations are probably just going to be crap/some manager telling the floor guys to screw over everyone - so don't do business there. Maybe multiple locations within a single area - so find a different chain. It still comes down to local management and often how you are perceived as a customer.<br /> <br /> I've never had problem with the tool rental system either returning it for a refund so if someone has a problem at one location then it should be that location instead of all Autozone they complain about.