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I have not had any problems returning items at Ross as long as I was within STORE policy. I am sitting here reading some of the most ridiculous complaints from people. If you WASH the article it becomes non-returnable. If the tags are missing and no receipt, NO REFUND. If the product becomes faulty after wearing it then that is your loss. You take a chance every single time you purchase something that it will break or come apart. That is not the department stores responsibility. You are buying at a discount store. Keep that in mind. Suck it up and stop complaining. If you return something bc oh now you realize you have some bill due, and complain that the store doesnt consider your situation, then you SHOULDNT have been shopping in the first place. Every single place that you buy from is in it to make a profit. Regardless of how inexpensive the items may be. Oh and jewelry can NEVER be returned, that is a health hazard.