Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

As a loyal T.J. Maxx, Marshall's, and HomeGoods customer, I miss the days when if you lost, misplaced, or threw out your receipt, you could get a credit from the store so you could purchase something else. Anything I returned was in brand new condition with all tags attached. There never was a problem and that was a bonus to shopping there (no hassle returns). Then one day a small receipt spit out of the cash register and the salesperson didn't know what it was. Then another salesperson asked me if I make a lot of returns without a receipt. I said at times no and other times yes. I was told they could no longer take returns without a receipt from me. Having lost or tossed my receipt I asked how I could return the item since it didn't fit or whatever the reason was. I was told there was nothing they could do. Eventually I tried the return again and was able to get a gift card. Then within the last year or so they have declining any returns from me without a receipt again. So I then asked my husband to help by returning a few items without a receipt. That worked for a little while until they suddenly declined him. So then my teenage daughter helped to return a few things and she also was declined from returning without a receipt. I called the Customer Service number and spoke to a young man and asked how long the ban would be and he said forever. I asked why this was a problem if the item is brand new, current in the system, but the customer wanted to return it. I also asked him how the 'decision' is made? Is it the number of times you return without a receipt, is it the number of items you return without a receipt? He said he actually had no idea. So I asked him how I could return something if I lost the receipt and he said bring a friend and have them do it. Really?!!! So just pull people off the street and ask them to show their license to return stuff without a receipt and have it count against them. I don't think so..... so, I now go to Kohl's and/or Target to shop and there's usually no problem with returning an item without a receipt.....just hand them the card you used and done! I did ask a couple of salespeople at one TJ Maxx store why they now do this and they said it's because of all the theft that has been going on. So at another TJ Maxx store one evening during the week it was getting late and there were only a few people in the store. I was getting rung out and all the ladies there were talking about someone who had just left the store. I asked what the issue was and the woman helping me said the man that just left had stolen a number of items. I asked why no one spoke to him before he left the store or stopped him and I was told if there is no security on duty they are not allowed to stop the person. WHAT?!!! Are you kidding me? If I had paid more attention to who he was I would have gone after him and called the cops! Is this why the rest of us have to get stuck not being able to return items without a receipt after some undesignated number of times? Go after the shoplifters and loosen up the tight policy on the rest of us who have busy lives and can't always keep those little pieces of paper together. For now, guess I have to find others who are willing to help me return some things.